Contact your Customer Accounts team (during normal office hours) on: 01249 466120 or email: customer.accounts@westlea.co.uk (The name of the officer who looks after your account is shown on all letters we send you.)

Housing Benefit

You can claim to help pay your rent if you are:
- Unemployed
- Working with a low income
- Out of work due to sickness or disability
- Of retirement age

Housing Benefit is claimed from the Council in your area. It is paid from the Monday following the date of your claim so it is important to apply as soon as possible. To obtain this benefit you must satisfy the conditions of all Council requirements. If the Council requests additional information, you must supply it within 14 days or your claim will be cancelled and you will lose benefit. 

Please note that Westlea Housing Association and your local council are two distinctly separate organisations and are unable to communicate with each other about your housing benefit claim unless you have signed an authorisation for us to act on your behalf. This is because of the law relating to the Data Protection Act.

If you live in North Wiltshire, your local authority Housing Benefit Team is:

North Wiltshire District Council, Monkton Park, Chippenham, SN15 1ER.
Tel No: 01249 706111
www.northwilts.gov.uk

Access North Wiltshire District Council's Housing Benefit information on their website here

If you live in Swindon, your local authority Housing Benefit Team is:

Swindon Borough Council, Civic Offices, Euclid Street, Swindon, SN1 2JH.
Telephone: 01793 463000
www.swindon.gov.uk

Access Swindon Borough Council's Housing Benefit information on their website here

If you live in West Wiltshire, your local authority Housing Benefit Team is:

West Wiltshire District Council, Bradley Road, Trowbridge, Wiltshire, BA14 ORD.
Telephone: 01225 776655
www.westwiltshire.gov.uk

Access West Wiltshire District Council's Housing Benefit information on their website here

The Department for Work and Pensions website has a service which allows customers to access specific on-line benefit applications; access it here

For advice on Housing Benefit and a range of other benefits you may be entitled to, you can also ask your Customer Account Advisor to help you (see above left for contact details)

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