New tenants agency starts a
'national conversation'

Can you help? If you are a Westlea resident, this is your chance to have your say about standards in social housing.

The Tenant Services Authority (TSA) is the new regulator for homes owned by housing associations and the first thing they need to do is draw up a brand new set of standards for all social landlords. These standards are very important, as the TSA will be monitoring how landlords do in achieving them – and taking action against any who don’t.

The Tenant Services Authority is going to listen to tenants across England to help them understand what you want to see in the new standards. It is calling this the National Conversation, and it started on 19 January 2009.

This is your opportunity to help set the standards for all social landlords and make sure that services for tenants continue to improve. So do get involved.

There are lots of ways tenants can take part in the National Conversation. We will be holding a series of regional events for a number of tenants and other events for landlords.

Local Conversations don’t have to be formal – they could be a group of tenants getting together over a cup of tea in somebody’s home or in a community centre.

Westlea will be welcoming the eye-catching pink 'comments camper van' (pictured above) to its Chippenham offices and the nearby Hill Rise neighbourhood on 18 February.

If you’d like to organise your own event, you can order a resource pack from the TSA on 0845 230 7000 (Option 1) and get more information on the website: www.nationalconversation.co.uk