Community Development Survey 2009

Westlea Housing Association is once again asking residents in Stokes Croft about their neighbourhoods. The information we collect will be used to help decide where we should focus our resources and Community Development work in the future. The survey should only take you 10/15 minutes to complete; we can go through it with you now. If you prefer you can complete it at your leisure and return it to in the post. You do not need a stamp. If you wish to complete it over the telephone, please let the surveyor know and phone 01249 466150 to arrange a time for us to call you back. You may also complete the form over the Internet by going to www.westlea.co.uk. Don't forget ever completed form is entered into our prize draw - the lucky winner will receive £25 of High Street vouchers. Replies are confidential

Section 1: Information about your household

Q1	Are you (tick one box only)
		Westlea Tenant...............................................................................................................	30 (93.8%)
		Owner/occupier...............................................................................................................	0 (0.0%)
		Other Housing Association Tenant.....................................................................................	1 (3.1%)
		Private Tenant................................................................................................................	0 (0.0%)

Q2	How long have you lived in your property? (please tick one)
		Less than one year.....................................................................................................	4 (12.5%)
		1-2 years...................................................................................................................	6 (18.8%)
		3-4 years...................................................................................................................	3 (9.4%)
		5-9 years...................................................................................................................	12 (37.5%)
		10 years or more.........................................................................................................	6 (18.8%)

Q3	Are you aware of who your Housing Officer is
		yes...........................................................................................................................	15 (46.9%)
		no.............................................................................................................................	16 (50.0%)

Section2: Your home and your neighbourhood

Q4	Overall, how satisfied are you with your neighbourhood? (please tick one box)
		Very satisfied.............................................................................................................	3 (9.4%)
		Fairly satisfied............................................................................................................	12 (37.5%)
		Neither satisfied or dissatisfied.....................................................................................	7 (21.9%)
		Fairly dissatisfied........................................................................................................	5 (15.6%)
		Very dissatisfied.........................................................................................................	5 (15.6%)

Q5	Do you think people from different backgrounds and cultures can live here happily together?
		Yes...........................................................................................................................	12 (37.5%)
		No............................................................................................................................	8 (25.0%)
		Unsure/no opinion.......................................................................................................	12 (37.5%)

Q6	How satisfied are you with the following features of your neighbourhood? (tick each feature) Box 1 for Very Satisfied to Box 5 for Very Dissatisfied
		Very satisfied	Fairly satisfied	Neither satisfied or dissatisfied	Fairly dissatisfied	Very dissatisfied
	Appearance of neighbourhood	2 (6.3%)	15 (46.9%)	7 (21.9%)	5 (15.6%)	2 (6.3%)
	Accessibility to local shops	22 (68.8%)	6 (18.8%)	1 (3.1%)	0 (0.0%)	0 (0.0%)
	Parks/recreation facilities	12 (37.5%)	6 (18.8%)	4 (12.5%)	2 (6.3%)	4 (12.5%)
	Schools	11 (34.4%)	8 (25.0%)	7 (21.9%)	0 (0.0%)	0 (0.0%)
	Volume of traffic	4 (12.5%)	7 (21.9%)	10 (31.3%)	6 (18.8%)	2 (6.3%)
	Communal areas/gardens	2 (6.3%)	6 (18.8%)	9 (28.1%)	11 (34.4%)	2 (6.3%)

Q7	If you have a vehicle, where do you park (please indicate where you park each vehicle)
			Vehicle 1		Vehicle 2	Vehicle 3
	Garage		0 (0.0%)		0 (0.0%)	0 (0.0%)
	Off Street in marked parking space		6 (18.8%)		1 (3.1%)	0 (0.0%)
	On street in marked parking space		2 (6.3%)		1 (3.1%)	0 (0.0%)
	On street not on parking space		2 (6.3%)		2 (6.3%)	0 (0.0%)
	In designated disabled space		0 (0.0%)		1 (3.1%)	0 (0.0%)
		If other, please state where you park your vehicle		6 (18.8%)

Q8	How much of a problem is parking in your area?
		A big problem................................................................................................................	6 (18.8%)
		Some problem...............................................................................................................	5 (15.6%)
		Not much of a problem...................................................................................................	7 (21.9%)
		No problem...................................................................................................................	4 (12.5%)
		Unsure/don't drive.........................................................................................................	9 (28.1%)

Q9	Do you believe there is a need for a Community Recycling facility?
		yes.............................................................................................................................	20 (62.5%)
		no...............................................................................................................................	6 (18.8%)
		unsure.........................................................................................................................	5 (15.6%)

Section 3: Children & Young People

Q10	How satisfied are you with the facilities for children and young people in your area?
		Very satisfied...............................................................................................................	3 (9.4%)
		Fairly satisfied..............................................................................................................	8 (25.0%)
		Neither satisfied or dissatisfied.......................................................................................	8 (25.0%)
		Fairly dissatisfied..........................................................................................................	6 (18.8%)
		Very dissatisfied...........................................................................................................	7 (21.9%)

Q11	How satisfied are you with the areas available for children to play in?
		Very satisfied.............................................................................................................	7 (21.9%)
		Fairly satisfied............................................................................................................	6 (18.8%)
		Neither satisfied or dissatisfied.....................................................................................	3 (9.4%)
		Fairly dissatisfied........................................................................................................	3 (9.4%)
		Very dissatisfied.........................................................................................................	3 (9.4%)
		Don't know/ not applicable...........................................................................................	10 (31.3%)

Q12	How safe do you think children are when playing outside in your area?
		Very safe.....................................................................................................................	2 (6.3%)
		Fairly safe...................................................................................................................	9 (28.1%)
		Neither safe or unsafe...................................................................................................	4 (12.5%)
		Fairly unsafe................................................................................................................	4 (12.5%)
		Very unsafe.................................................................................................................	6 (18.8%)
		Dont know/ not applicable..............................................................................................	7 (21.9%)

Q13	Thinking about the safety of children and young people playing outside, from last year to now are you:
		More satisfied............................................................................................................	1 (3.1%)
		Less satisfied.............................................................................................................	6 (18.8%)
		Same.........................................................................................................................	20 (62.5%)
		Dont know/not applicable.............................................................................................	5 (15.6%)

Q14	Have you noticed an improvement in activities/facilities for children and young people over the last 12 months
		yes...........................................................................................................................	2 (6.3%)
		no.............................................................................................................................	23 (71.9%)
		unsure.......................................................................................................................	7 (21.9%)

Q15	Have you heard of the Barnado's Calne Sure Start Children's Centre?
		yes...........................................................................................................................	14 (43.8%)
		no.............................................................................................................................	14 (43.8%)
		no, but I am interested in finding out (tick box at end of form)............................................	3 (9.4%)

Q16	If you have children less than 5 years of age, have you registered with the Barnardo's Calne Sure Start Centre?
		yes...........................................................................................................................	0 (0.0%)
		no.............................................................................................................................	14 (43.8%)
		no, but I would like to (tick box at end of form)................................................................	1 (3.1%)

Q17	What do you think are the main concerns for families with children under 5 in this area?
		Isolation....................................................................................................................	1 (3.1%)
		Financial concerns......................................................................................................	4 (12.5%)
		Play space.................................................................................................................	8 (25.0%)
		Things to do/places to go.............................................................................................	6 (18.8%)
		Affordable childcare.....................................................................................................	4 (12.5%)
		Access to health advice...............................................................................................	5 (15.6%)
		Safety.......................................................................................................................	9 (28.1%)
		Housing.....................................................................................................................	3 (9.4%)
		There are no children under 5 in the household................................................................	21 (65.6%)

Section 5 : Crime and Community Safety

Q18	How much of a problem do you think that crime and anti social behaviour is in your area?
		A big problem..............................................................................................................	11 (34.4%)
		Some problem.............................................................................................................	13 (40.6%)
		Not much of a problem.................................................................................................	6 (18.8%)
		No problem.................................................................................................................	0 (0.0%)
		Unsure......................................................................................................................	1 (3.1%)

Q19	Do you have problem with any of the following locally?
			Yes		No
	Graffiti		8 (25.0%)		16 (50.0%)
	Animals or bird nuisance		10 (31.3%)		14 (43.8%)
	Noise		20 (62.5%)		8 (25.0%)
	Large groups of children or youths		25 (78.1%)		5 (15.6%)
	Drug dealing		14 (43.8%)		13 (40.6%)
	Vandalism		18 (56.3%)		9 (28.1%)
	Litter/rubbish		21 (65.6%)		6 (18.8%)
	Alcohol		14 (43.8%)		11 (34.4%)
		Other, please state		3 (9.4%)

Q20	Do you feel safe in:
		YES	NO
	Your home during the daytime	28 (87.5%)	4 (12.5%)
	Your home during the night	21 (65.6%)	11 (34.4%)
	In the neighbourhood during the day (up to 1 mile)	26 (81.3%)	4 (12.5%)
	In the neighbourhood during the night (up to 1 mile)	13 (40.6%)	16 (50.0%)

Q21	Have you been a victim of crime in the past 12 months (either reported or unreported)?
		Yes...........................................................................................................................			10 (31.3%)
		No............................................................................................................................			22 (68.8%)
			If yes, please give brief details. e.g. burglary, vandalism etc.	9 (28.1%)

Q22	Do you have a smoke alarm?
		yes...............................................................................................................................	32 (100.0%)
		no.................................................................................................................................	0 (0.0%)

Q23	Would you be interested in having a free home safety check carried out by Wiltshire Fire and Rescue Service
		yes (tick the box at the end of the survey).....................................................................	9 (28.1%)
		no.............................................................................................................................	20 (62.5%)

Section 6: Training, Involvement and Community groups

Q24	How satisfied are you with opportunities for training and getting involved in Community Projects?
		Very satisfied.............................................................................................................	2 (6.3%)
		Fairly satisfied............................................................................................................	6 (18.8%)
		Neither satisfied or dissatisfied.....................................................................................	8 (25.0%)
		Fairly dissatisfied........................................................................................................	2 (6.3%)
		Very dissatisfied.........................................................................................................	2 (6.3%)
		Don't know/unsure .....................................................................................................	10 (31.3%)

Q25	Have you ever attended a training course run by Westlea Housing?
		yes...........................................................................................................................	1 (3.1%)
		no.............................................................................................................................	27 (84.4%)
		no, but I may be interested in attending in the future(please tick the box at the end of this survey)......................................................................................................................	4 (12.5%)

Q26	In your household are there any: (please tick all that are relevant)
		Yes	NO
	16-17 year olds in work or education	7 (21.9%)	20 (62.5%)
	16-17 year olds unemployed and not in training	1 (3.1%)	20 (62.5%)
	18-24 year olds in future education or employment	3 (9.4%)	20 (62.5%)
	Any 25's or over undertaking any form of education or training outside of the workplace	3 (9.4%)	21 (65.6%)

Q27	Have you heard of the 'Whatever' project run by Westlea Housing which provides work experience for young people not in employment, education or training?
		Yes...........................................................................................................................	8 (25.0%)
		No, this is not something I am interested in....................................................................	12 (37.5%)
		No,but please send me some future information (please tick the box on the reply card at the end of this survey)......................................................................................................	12 (37.5%)

Q28	Would you be interested in joining a residents group
		Yes (please tick the box at the end of this survey)..........................................................	4 (12.5%)
		No............................................................................................................................	26 (81.3%)
		I am already a member of one........................................................................................	1 (3.1%)

Q29	We are reviewing the areas that we concentrate our Community Development resources on. Which of the following categories do you think should be priorities? (Choose 3 only)
		Children and young people...........................................................................................	18 (56.3%)
		Money Matters...........................................................................................................	9 (28.1%)
		Employment and training...............................................................................................	13 (40.6%)
		Community Safety.......................................................................................................	13 (40.6%)
		Health and Support for people.......................................................................................	7 (21.9%)
		Community and environment..........................................................................................	18 (56.3%)

Q30	How satisfied or dissatisfied are you that your views are taken into account by Westlea?
		Very satisfied.............................................................................................................	5 (15.6%)
		Fairly satisfied............................................................................................................	12 (37.5%)
		Neither satisfied or dissatisfied.....................................................................................	5 (15.6%)
		Fairly dissatisfied........................................................................................................	1 (3.1%)
		Very dissatisfied.........................................................................................................	7 (21.9%)
		Don't know/ unsure.....................................................................................................	2 (6.3%)

Q31	If you are dissatisfied with the way we take your views into account, how do you think we can improve(please tick any that apply)
		Have more meetings to discuss important issues..............................................................	2 (6.3%)
		Consult with you more.................................................................................................	3 (9.4%)
		Have more surveys and questionnaires on our services....................................................	5 (15.6%)
		Listen to what you say when we phone or talk to you......................................................	10 (31.3%)

Q32	When you last gave feedback to Westlea was it:
		To your Housing Officer...............................................................................................	3 (9.4%)
		At a Residents event...................................................................................................	1 (3.1%)
		When I called Westlea.................................................................................................	0 (0.0%)
		Via a telephone survey................................................................................................	4 (12.5%)
		An estate walkabout....................................................................................................	3 (9.4%)
		A postal survey..........................................................................................................	17 (53.1%)
		A feedback card.........................................................................................................	6 (18.8%)

Q33	Did you think it had any influence?
		Yes...........................................................................................................................	5 (15.6%)
		No............................................................................................................................	19 (59.4%)

Q34	What does influencing your landlord mean to you?
		yes	no
	Being able to give feedback in how well services are run such as repairs?	22 (68.8%)	3 (9.4%)
	Being able to ask for changes to services?	14 (43.8%)	8 (25.0%)
	Being able to ask the landlord to have different priorities	12 (37.5%)	8 (25.0%)
	Being able to give feedback on your home	17 (53.1%)	5 (15.6%)
	Being able to give feedback on your neighbourhood	19 (59.4%)	2 (6.3%)
	Being able to be involved in planning improvements to your neighbourhood	18 (56.3%)	3 (9.4%)
	Being involved in decisions that affect your home and your neighbourhood	22 (68.8%)	1 (3.1%)
	Being involved in decisions that affect how Westlea is run	13 (40.6%)	8 (25.0%)
	Knowing how your feedback has influenced Westlea	21 (65.6%)	3 (9.4%)

Q35	When you gave us feedback did we tell you what we did with the information via;
		A letter......................................................................................................................	3 (9.4%)
		Newsletter.................................................................................................................	10 (31.3%)
		During a meeting.........................................................................................................	0 (0.0%)
		An Officer..................................................................................................................	0 (0.0%)
		Other........................................................................................................................	5 (15.6%)

Q36	Did you know that you can influence your landlord through any of the following
			yes		no
	Meetings		16 (50.0%)		6 (18.8%)
	Community groups		12 (37.5%)		8 (25.0%)
	Community activities		10 (31.3%)		9 (28.1%)
	Formal Residents meetings		11 (34.4%)		9 (28.1%)
	Older Persons Forum		10 (31.3%)		9 (28.1%)
	Disability forum		9 (28.1%)		10 (31.3%)
	Residents Business Plan meeting		9 (28.1%)		10 (31.3%)
	Feedback by emailing		10 (31.3%)		8 (25.0%)
	Feedback by telephone		12 (37.5%)		7 (21.9%)
	Feedback through the website		11 (34.4%)		8 (25.0%)
	Feedback through surveys		17 (53.1%)		5 (15.6%)
		Would you like to know more about any of the above (if yes please state)		1 (3.1%)

Q37	What do you see as a benefit of influencing your landlord?(Please tick any that apply)
		Improved services.......................................................................................................	9 (28.1%)
		Improved value for money.............................................................................................	9 (28.1%)
		Better local priorities....................................................................................................	9 (28.1%)
		Improved homes..........................................................................................................	10 (31.3%)
		Improved neighbourhoods.............................................................................................	16 (50.0%)
		Feeling listened to.......................................................................................................	12 (37.5%)
		I don't believe it makes any difference............................................................................	10 (31.3%)

Q38	How would you like to influence your landlord(please tick any that apply)
		Have a say in the running of your neighbourhood.............................................................	12 (37.5%)
		Have a local budget and decide how its spent in your area...............................................	14 (43.8%)
		Have a say in how services are run...............................................................................	12 (37.5%)

Q39	How good or poor do you feel that Westlea is at keeping you informed about things that might affect you as a tenant?
		Very good..................................................................................................................	5 (15.6%)
		Fairly good.................................................................................................................	12 (37.5%)
		Neither good nor poor..................................................................................................	7 (21.9%)
		Fairly poor.................................................................................................................	3 (9.4%)
		Very poor...................................................................................................................	1 (3.1%)
		Don't know/unsure......................................................................................................	3 (9.4%)

Q40	Are you a member of Wiltshire Library
		yes...........................................................................................................................	16 (50.0%)
		no.............................................................................................................................	16 (50.0%)

Q41	If you are a member, when did you last visit the library?
	10 (31.3%)

Q42	If you do not use the library what would encourage you to use it?
	1 (3.1%)

Q43	This question is for households with a child under 5 years old. Have you received any of the following Bookstart packs?
		Baby Pack (gifted to 8-10 month old babies)......................................................................	7 (21.9%)
		Bookstart Plus (gifted to 2 year olds)...............................................................................	5 (15.6%)
		Treasure Chest (gifted to 4 year olds)..............................................................................	2 (6.3%)

Q44	Are you aware of the Home Library Service which can deliver books to people in their homes if they are unable to visit the library?
		yes...........................................................................................................................	9 (28.1%)
		no.............................................................................................................................	12 (37.5%)
		no, but I would like more information (please tick the box at the end of this survey)..............	4 (12.5%)

Section 7:Health and well being

Q45	This list shows some of the major sources of stress in a persons life. In the past 12 months has any member of the household experienced any of the following?
			Yes		No
	Moving house		6 (18.8%)		20 (62.5%)
	Serious illness (yourself, family or friend)		16 (50.0%)		12 (37.5%)
	Relationship problems		9 (28.1%)		17 (53.1%)
	Divorce or separation		1 (3.1%)		22 (68.8%)
	A child leaving home or returning home		3 (9.4%)		21 (65.6%)
	Difficulty at school or on a training programme		8 (25.0%)		16 (50.0%)
	General family problems		13 (40.6%)		13 (40.6%)
	Drug or alcohol problems		1 (3.1%)		23 (71.9%)
	Death of a family member or friend		5 (15.6%)		19 (59.4%)
	Losing a job		5 (15.6%)		19 (59.4%)
	Making a Social Security claim/Housing benefit claim		10 (31.3%)		14 (43.8%)
	Financial problems		9 (28.1%)		15 (46.9%)
	Retirement		2 (6.3%)		21 (65.6%)
	Problems with neighbours		12 (37.5%)		14 (43.8%)
		If other, please state		1 (3.1%)

Q46	Would you say that you or any other member of your household are experiencing stress now?
		Me	Other person in household
	Yes	15 (46.9%)	9 (28.1%)
	No	13 (40.6%)	9 (28.1%)

Q47	How would you rate your overall health and well-being?
		Excellent...................................................................................................................	4 (12.5%)
		Good.........................................................................................................................	10 (31.3%)
		Average.....................................................................................................................	9 (28.1%)
		Poor..........................................................................................................................	8 (25.0%)

Q48	Are you a carer?
		yes...........................................................................................................................	5 (15.6%)
		no.............................................................................................................................	23 (71.9%)

Q49	Is there someone who cares for you on a regular basis?
		No................................................................................................................................	26 (81.3%)
		Yes, a family member or friend who lives with me..................................................................	2 (6.3%)
		Yes, a family member or friend who lives elsewhere..............................................................	1 (3.1%)
		Yes, someone who is employed to care for me.....................................................................	0 (0.0%)
		Yes, other......................................................................................................................	0 (0.0%)

Q50	Would you like to be sent information about Westlea's partnership with Carers Support or the Young Carers group?
		yes (tick the box at the end of the survey).....................................................................	3 (9.4%)
		no.............................................................................................................................	23 (71.9%)

Q51	Would you like to be sent information about carers support (For non Westlea residents)
		Yes (tick box at end of survey).....................................................................................	1 (3.1%)
		No............................................................................................................................	23 (71.9%)

Q52	Would you like to be sent in formation about Westlea's partnership with Link Good Neighbours?
		Yes (tick box at end of survey).....................................................................................	5 (15.6%)
		No............................................................................................................................	20 (62.5%)

Q53	Would you like to be sent in formation about Link Good Neighbours?(For non Westlea residents)
		Yes (tick box at end of survey).....................................................................................	3 (9.4%)
		No............................................................................................................................	16 (50.0%)

Section 8: Information Technology

Q54	Do you own a computer?
		Yes ..........................................................................................................................	18 (56.3%)
		No............................................................................................................................	13 (40.6%)

Q55	If you said yes, do you use the internet?
		Yes.............................................................................................................................	16 (50.0%)
		No..............................................................................................................................	6 (18.8%)

Q56	If you answered no to the above questions, what is your reason for not using a computer?
		Costs too much money...................................................................................................	5 (15.6%)
		I don't t know enough about computers............................................................................	1 (3.1%)
		I'm not interested..........................................................................................................	7 (21.9%)
		I use a friends, family members or public access ...............................................................	1 (3.1%)

Q57	Do you ever use a public access computer to go on the internet at any of the following places?
		at a library......................................................................................................................	3 (9.4%)
		at a sheltered scheme......................................................................................................	0 (0.0%)
		at Waste Not Want Not Chippenham..................................................................................	0 (0.0%)
		at Chippenham Town Hall.................................................................................................	0 (0.0%)

Equality and Diversity Monitoring

The information that you provide on this section of the form is classed as 'sensitive' under the Data Protection Act 1998. By filling in this part of the form and returning it to us, you are giving us your permission to keep this information on a database. Westlea is committed to equal and open access to all of our services for all of our residents. This information will be kept confidentially and only used to make sure that we are keeping this promise.

Q58	Gender
		Male.........................................................................................................................	9 (28.1%)
		Female......................................................................................................................	21 (65.6%)

Q59	How do you define your sexuality?
		I would rather not answer this question..........................................................................	5 (15.6%)
		Heterosexual..............................................................................................................	20 (62.5%)
		Lesbian, gay woman, gay man.......................................................................................	1 (3.1%)
		Bisexual....................................................................................................................	0 (0.0%)
		Not sure....................................................................................................................	1 (3.1%)

Q60	Age Group
		16-19........................................................................................................................	0 (0.0%)
		20-44........................................................................................................................	18 (56.3%)
		45-64........................................................................................................................	9 (28.1%)
		65-74........................................................................................................................	2 (6.3%)
		75+...........................................................................................................................	1 (3.1%)

Q61	Do you have a religion or belief?
		yes...........................................................................................................................	10 (31.3%)
		no.............................................................................................................................	20 (62.5%)

Q62	If yes, please tick one of the following
		Buddhist......................................................................................................................			1 (3.1%)
		Christian......................................................................................................................			7 (21.9%)
		Hindu..........................................................................................................................			1 (3.1%)
		Jewish........................................................................................................................			0 (0.0%)
		Muslin.........................................................................................................................			0 (0.0%)
		Sikh............................................................................................................................			0 (0.0%)
			Any other (please state)	2 (6.3%)

Disability/long-standing illness. The Disability Discrimination Act 1995 defines a disability as a physical or mental difficulty that causes you severe problems in carrying out day-to-day activities. A long-standing illness means that you have had, or are likely to have the illness for a year or more.

Q63	Do you consider yourself to have a disability or long-standing illness?
		Yes...........................................................................................................................			12 (37.5%)
		No............................................................................................................................			17 (53.1%)
			If yes, please briefly describe your disability or illness:	0 (0.0%)

Q64	Does any member of your household have a disability or long-standing illness?
		Yes...........................................................................................................................	9 (28.1%)
		No............................................................................................................................	16 (50.0%)

Q65	Does anyone in your household have any of the following disabilities or long term illnesses? Please tick all that apply.
		You	Partner	Child
	Long term illness/condition	13 (40.6%)	2 (6.3%)	2 (6.3%)
	Hearin g problems	1 (3.1%)	1 (3.1%)	0 (0.0%)
	Sight problems	1 (3.1%)	0 (0.0%)	1 (3.1%)