Copy of survey results,
showing both the percentage rate and actual number of responses to each
question.
|
|
Westlea Housing Association is once again asking residents in Rudloe about their neighbourhoods. The information we collect
will be used to help decide where we should focus our resources and Community
Development work in the future.
The survey should only
take you 10/15 minutes to complete; we can go through it with you now. If you
prefer you can complete it at your leisure and return it to in the post. You
do not need a stamp. If you wish to complete it over the telephone, please
let the surveyor know and phone 01249 466150 to arrange a time for us to call
you back. You may also complete the form over the Internet by going to
www.westlea.co.uk. Don't forget ever
completed form is entered into our prize draw - the lucky winner will receive
£25 of High Street vouchers. Replies are confidential |
|
|
Section 1: Information
about your household |
|
Q1 |
Are you (tick one box
only) |
||
|
|
|
Westlea Tenant |
58 (61.1%) |
|
|
|
Owner/occupier |
33 (34.7%) |
|
|
|
Other Housing Association Tenant |
0 (0.0%) |
|
|
|
Private Tenant |
4 (4.2%) |
|
Q2 |
How long have you lived
in your property? (please tick one) |
||
|
|
|
Less than one year |
14 (14.7%) |
|
|
|
1-2 years |
10 (10.5%) |
|
|
|
3-4 years |
12 (12.6%) |
|
|
|
5-9 years |
14 (14.7%) |
|
|
|
10 years or more |
44 (46.3%) |
|
Q3 |
Are you aware of who your
Neighbourhood Worker is |
||
|
|
|
yes |
30 (31.6%) |
|
|
|
no |
64 (67.4%) |
|
Q4 |
Are you aware of who your
Housing Officer is |
||
|
|
|
yes |
25 (26.3%) |
|
|
|
no |
68 (71.6%) |
|
|
Section2: Your home and your neighbourhood |
|
Q5 |
Overall, how satisfied
are you with your neighbourhood? (please tick one box) |
||
|
|
|
Very satisfied |
13 (13.7%) |
|
|
|
Fairly satisfied |
52 (54.7%) |
|
|
|
Neither satisfied or dissatisfied |
14 (14.7%) |
|
|
|
Fairly dissatisfied |
9 (9.5%) |
|
|
|
Very dissatisfied |
5 (5.3%) |
|
Q6 |
Do you think people from
different backgrounds and cultures can live here happily together? |
||
|
|
|
Yes |
51 (53.7%) |
|
|
|
No |
6 (6.3%) |
|
|
|
Unsure/no opinion |
33 (34.7%) |
|
Q7 |
How satisfied are you
with the following features of your neighbourhood? (tick each feature) Box 1
for Very Satisfied to Box 5 for Very Dissatisfied |
|||||
|
|
|
Very satisfied |
Fairly satisfied |
Neither satisfied or dissatisfied |
Fairly dissatisfied |
Very dissatisfied |
|
|
Appearance of
neighbourhood |
11
(11.6%) |
46
(48.4%) |
16
(16.8%) |
10
(10.5%) |
8
(8.4%) |
|
|
Accessibility to local
shops |
25
(26.3%) |
41
(43.2%) |
13
(13.7%) |
5
(5.3%) |
5
(5.3%) |
|
|
Parks/recreation
facilities |
17
(17.9%) |
40
(42.1%) |
19
(20.0%) |
7
(7.4%) |
3
(3.2%) |
|
|
Schools |
32
(33.7%) |
28
(29.5%) |
20
(21.1%) |
2
(2.1%) |
0
(0.0%) |
|
|
Volume of traffic |
15
(15.8%) |
25
(26.3%) |
24
(25.3%) |
7
(7.4%) |
14
(14.7%) |
|
|
Communal areas/gardens |
12
(12.6%) |
27
(28.4%) |
25
(26.3%) |
13
(13.7%) |
9
(9.5%) |
|
Q8 |
If you have a vehicle,
where do you park (please indicate where you park each vehicle) |
|||||
|
|
|
Vehicle 1 |
Vehicle 2 |
Vehicle 3 |
||
|
|
Garage |
15
(15.8%) |
4
(4.2%) |
0
(0.0%) |
||
|
|
Off Street in marked
parking space |
12
(12.6%) |
5
(5.3%) |
0
(0.0%) |
||
|
|
On street in marked
parking space |
6
(6.3%) |
2
(2.1%) |
2
(2.1%) |
||
|
|
On street not on parking
space |
32
(33.7%) |
11
(11.6%) |
0
(0.0%) |
||
|
|
In designated disabled
space |
2
(2.1%) |
0
(0.0%) |
0
(0.0%) |
||
|
|
If other, please state
where you park your vehicle |
13
(13.7%) |
||||
|
Q9 |
How much of a problem is
parking in your area? |
||
|
|
|
A big problem |
32 (33.7%) |
|
|
|
Some problem |
29 (30.5%) |
|
|
|
Not much of a problem |
17 (17.9%) |
|
|
|
No problem |
8 (8.4%) |
|
|
|
Unsure/don't drive |
5 (5.3%) |
|
Q10 |
Do you believe there is a
need for a Community Recycling facility? |
||
|
|
|
yes |
76 (80.0%) |
|
|
|
no |
5 (5.3%) |
|
|
|
unsure |
13 (13.7%) |
|
Q11 |
Have you used or attended
any events at the local community centre? |
||
|
|
|
yes |
49 (51.6%) |
|
|
|
no |
45 (47.4%) |
|
|
Section 3: Children &
Young People |
|
Q12 |
How satisfied are you
with the facilities for children and young people in your area? |
||
|
|
|
Very satisfied |
9 (9.5%) |
|
|
|
Fairly satisfied |
26 (27.4%) |
|
|
|
Neither satisfied or dissatisfied |
28 (29.5%) |
|
|
|
Fairly dissatisfied |
8 (8.4%) |
|
|
|
Very dissatisfied |
6 (6.3%) |
|
Q13 |
How satisfied are you
with the areas available for children to play in? |
||
|
|
|
Very satisfied |
10 (10.5%) |
|
|
|
Fairly satisfied |
40 (42.1%) |
|
|
|
Neither satisfied or dissatisfied |
11 (11.6%) |
|
|
|
Fairly dissatisfied |
6 (6.3%) |
|
|
|
Very dissatisfied |
5 (5.3%) |
|
|
|
Don't know/ not applicable |
16 (16.8%) |
|
Q14 |
How safe do you think
children are when playing outside in your area? |
||
|
|
|
Very safe |
8 (8.4%) |
|
|
|
Fairly safe |
30 (31.6%) |
|
|
|
Neither safe or unsafe |
10 (10.5%) |
|
|
|
Fairly unsafe |
13 (13.7%) |
|
|
|
Very unsafe |
10 (10.5%) |
|
|
|
DonÕt know/ not applicable |
15 (15.8%) |
|
Q15 |
Have you noticed an
improvement in activities/facilities for children and young people over the
last 12 months |
||
|
|
|
yes |
10 (10.5%) |
|
|
|
no |
44 (46.3%) |
|
|
|
unsure |
26 (27.4%) |
|
Q16 |
Are you aware of the BarnardoÕs
Jigsaw Project and 1 to 1 Family Support Workers |
||
|
|
|
yes |
14 (14.7%) |
|
|
|
no |
61 (64.2%) |
|
|
|
No, but I am interested in finding out about them (tick box at end of
survey) |
6 (6.3%) |
|
Q17 |
Do you think this Project
has improved in the last 12 months? |
||
|
|
|
yes |
7 (7.4%) |
|
|
|
no |
16 (16.8%) |
|
|
|
unsure |
48 (50.5%) |
|
Q18 |
Are you aware of the
'Dreamscheme' Project and the street based Youth Workers |
||
|
|
|
yes |
22 (23.2%) |
|
|
|
no |
48 (50.5%) |
|
|
|
No, but I am interested in finding out about them (tick box at end of
survey) |
5 (5.3%) |
|
Q19 |
Do you think this Project
has improved in the last 12 months? |
||
|
|
|
yes |
7 (7.4%) |
|
|
|
no |
10 (10.5%) |
|
|
|
unsure |
56 (58.9%) |
|
|
Section 5 : Crime and
Community Safety |
|
Q20 |
How much of a problem do
you think that crime and anti social behaviour is in your area? |
||
|
|
|
A big problem |
8 (8.4%) |
|
|
|
Some problem |
32 (33.7%) |
|
|
|
Not much of a problem |
38 (40.0%) |
|
|
|
No problem |
8 (8.4%) |
|
|
|
Unsure |
5 (5.3%) |
|
Q21 |
Do you have problem with any
of the following locally? |
||||
|
|
|
Yes |
No |
||
|
|
Graffiti |
35
(36.8%) |
48
(50.5%) |
||
|
|
Animals or bird nuisance |
23
(24.2%) |
59
(62.1%) |
||
|
|
Noise |
29
(30.5%) |
55
(57.9%) |
||
|
|
Large groups of children
or youths |
19
(20.0%) |
59
(62.1%) |
||
|
|
Drug dealing |
11
(11.6%) |
61
(64.2%) |
||
|
|
Vandalism |
16
(16.8%) |
59
(62.1%) |
||
|
|
Litter/rubbish |
34
(35.8%) |
43
(45.3%) |
||
|
|
Alcohol |
25
(26.3%) |
25
(26.3%) |
||
|
|
Other, please state |
8
(8.4%) |
|||
|
Q22 |
Do you feel safe in: |
||
|
|
|
YES |
NO |
|
|
Your home during the
daytime |
89
(93.7%) |
4
(4.2%) |
|
|
Your home during the night |
76
(80.0%) |
16
(16.8%) |
|
|
In the neighbourhood
during the day (up to 1 mile) |
79
(83.2%) |
5
(5.3%) |
|
|
In the neighbourhood
during the night (up to 1 mile) |
56
(58.9%) |
29
(30.5%) |
|
Q23 |
Have you been a victim of
crime in the past 12 months (either reported or unreported)? |
||||
|
|
|
Yes |
15 (15.8%) |
||
|
|
|
No |
77 (81.1%) |
||
|
|
If yes, please give brief
details. e.g. burglary, vandalism etc. |
15
(15.8%) |
|||
|
Q24 |
Do you have a smoke
alarm? |
||
|
|
|
yes |
87 (91.6%) |
|
|
|
no |
4 (4.2%) |
|
Q25 |
Would you be interested
in having a free home safety check carried out by Wiltshire Fire and Rescue
Service |
||
|
|
|
yes (tick the box at the end of the survey) |
36 (37.9%) |
|
|
|
no |
50 (52.6%) |
|
|
Section 6: Training,
Involvement and Community groups |
|
Q26 |
How satisfied are you
with opportunities for training and getting involved in Community Projects? |
||
|
|
|
Very satisfied |
4 (4.2%) |
|
|
|
Fairly satisfied |
19 (20.0%) |
|
|
|
Neither satisfied or dissatisfied |
23 (24.2%) |
|
|
|
Fairly dissatisfied |
4 (4.2%) |
|
|
|
Very dissatisfied |
1 (1.1%) |
|
|
|
Don't know/unsure |
35 (36.8%) |
|
Q27 |
Have you ever attended a
training course run by Westlea Housing? |
||
|
|
|
yes |
5 (5.3%) |
|
|
|
no |
74 (77.9%) |
|
|
|
no, but I may be interested in attending in the future(please tick the
box at the end of this survey) |
11 (11.6%) |
|
Q28 |
In your household are
there any: (please tick all that are relevant) |
||
|
|
|
Yes |
NO |
|
|
16-17 year olds in work or
education |
3
(3.2%) |
75
(78.9%) |
|
|
16-17 year olds unemployed
and not in training |
0
(0.0%) |
75
(78.9%) |
|
|
18-24 year olds in future
education or employment |
8
(8.4%) |
70
(73.7%) |
|
|
Any 25's or over
undertaking any form of education or training outside of the workplace |
5
(5.3%) |
70
(73.7%) |
|
Q29 |
Have you heard of the
'Whatever' project run by Westlea Housing which provides work experience for
young people not in employment, education or training? |
||
|
|
|
Yes |
7 (7.4%) |
|
|
|
No, this is not something I am
interested in |
67 (70.5%) |
|
|
|
No, but please send me some future information (please tick the box on the reply card at the end of
this survey) |
12 (12.6%) |
|
Q30 |
Would you be interested
in joining a residents group |
||
|
|
|
Yes (please tick the box at the end of this survey) |
11 (11.6%) |
|
|
|
No |
70 (73.7%) |
|
|
|
I am already a member of one |
1 (1.1%) |
|
Q31 |
We are reviewing the
areas that we concentrate our Community Development resources on. Which of
the following categories do you think should be priorities? (Choose 3 only) |
||
|
|
|
Children and young people |
57 (60.0%) |
|
|
|
Money Matters |
15 (15.8%) |
|
|
|
Employment and training |
19 (20.0%) |
|
|
|
Community Safety |
36 (37.9%) |
|
|
|
Health and Support for people |
27 (28.4%) |
|
|
|
Community and environment |
43 (45.3%) |
|
Q32 |
How satisfied or
dissatisfied are you that your views are taken into account by Westlea? |
||
|
|
|
Very satisfied |
9 (9.5%) |
|
|
|
Fairly satisfied |
27 (28.4%) |
|
|
|
Neither satisfied or dissatisfied |
26 (27.4%) |
|
|
|
Fairly dissatisfied |
5 (5.3%) |
|
|
|
Very dissatisfied |
6 (6.3%) |
|
|
|
Don't know/ unsure |
14 (14.7%) |
|
Q33 |
If you are dissatisfied
with the way we take your views into account, how do you think we can
improve(please tick any that apply) |
||||
|
|
|
Have more meetings to discuss important issues |
12 (12.6%) |
||
|
|
|
Consult with you more |
17 (17.9%) |
||
|
|
|
Have more surveys and questionnaires on our services |
6 (6.3%) |
||
|
|
|
Listen to what you say when we phone or talk to you |
29 (30.5%) |
||
|
|
other please state |
4
(4.2%) |
|||
|
Q34 |
When you last gave
feedback to Westlea was it: |
||
|
|
|
To your Housing Officer |
10 (10.5%) |
|
|
|
At a Residents event |
4 (4.2%) |
|
|
|
When I called Westlea |
19 (20.0%) |
|
|
|
Via a telephone survey |
7 (7.4%) |
|
|
|
An estate walkabout |
8 (8.4%) |
|
|
|
A postal survey |
27 (28.4%) |
|
|
|
A feedback card |
6 (6.3%) |
|
Q35 |
Did you think it had any
influence? |
||
|
|
|
Yes |
16 (16.8%) |
|
|
|
No |
47 (49.5%) |
|
Q36 |
What does influencing
your landlord mean to you? |
||||
|
|
|
yes |
no |
||
|
|
Being able to give
feedback in how well services are run such as repairs? |
49
(51.6%) |
6
(6.3%) |
||
|
|
Being able to ask for
changes to services? |
42
(44.2%) |
9
(9.5%) |
||
|
|
Being able to ask the
landlord to have different priorities |
35
(36.8%) |
12
(12.6%) |
||
|
|
Being able to give
feedback on your home |
42
(44.2%) |
10
(10.5%) |
||
|
|
Being able to give
feedback on your neighbourhood |
43
(45.3%) |
8
(8.4%) |
||
|
|
Being able to be involved
in planning improvements to your neighbourhood |
38
(40.0%) |
14
(14.7%) |
||
|
|
Being involved in
decisions that affect your home and your neighbourhood |
47
(49.5%) |
5
(5.3%) |
||
|
|
Being involved in
decisions that affect how Westlea is run |
33
(34.7%) |
16
(16.8%) |
||
|
|
Knowing how your feedback
has influenced Westlea |
42
(44.2%) |
8
(8.4%) |
||
|
|
other comments |
2
(2.1%) |
|||
|
Q37 |
When you gave us feedback
did we tell you what we did with the information via; |
||
|
|
|
A letter |
10 (10.5%) |
|
|
|
Newsletter |
34 (35.8%) |
|
|
|
During a meeting |
1 (1.1%) |
|
|
|
An Officer |
6 (6.3%) |
|
|
|
Other |
7 (7.4%) |
|
Q38 |
Did you know that you can
influence your landlord through any of the following |
||||
|
|
|
yes |
no |
||
|
|
Meetings |
32
(33.7%) |
23
(24.2%) |
||
|
|
Community groups |
25
(26.3%) |
25
(26.3%) |
||
|
|
Community activities |
21
(22.1%) |
28
(29.5%) |
||
|
|
Formal Residents meetings |
22
(23.2%) |
27
(28.4%) |
||
|
|
Older Persons Forum |
14
(14.7%) |
35
(36.8%) |
||
|
|
Disability forum |
12
(12.6%) |
36
(37.9%) |
||
|
|
Residents Business Plan
meeting |
14
(14.7%) |
34
(35.8%) |
||
|
|
Feedback by emailing |
21
(22.1%) |
27
(28.4%) |
||
|
|
Feedback by telephone |
32
(33.7%) |
20
(21.1%) |
||
|
|
Feedback through the
website |
22
(23.2%) |
26
(27.4%) |
||
|
|
Feedback through surveys |
37
(38.9%) |
16
(16.8%) |
||
|
|
Would you like to know
more about any of the above (if yes please state) |
2
(2.1%) |
|||
|
Q39 |
What do you see as a
benefit of influencing your landlord?(Please tick any that apply) |
||
|
|
|
Improved services |
39 (41.1%) |
|
|
|
Improved value for money |
27 (28.4%) |
|
|
|
Better local priorities |
26 (27.4%) |
|
|
|
Improved homes |
45 (47.4%) |
|
|
|
Improved neighbourhoods |
35 (36.8%) |
|
|
|
Feeling listened to |
30 (31.6%) |
|
|
|
I don't believe it makes any difference |
19 (20.0%) |
|
Q40 |
How would you like to
influence your landlord(please tick any that apply) |
||
|
|
|
Have a say in the running of your neighbourhood |
24 (25.3%) |
|
|
|
Have a local budget and decide how its spent in your area |
22 (23.2%) |
|
|
|
Have a say in how services are run |
21 (22.1%) |
|
Q41 |
How good or poor do you
feel that Westlea is at keeping you informed about things that might affect
you as a tenant? |
||
|
|
|
Very good |
7 (7.4%) |
|
|
|
Fairly good |
30 (31.6%) |
|
|
|
Neither good nor poor |
16 (16.8%) |
|
|
|
Fairly poor |
5 (5.3%) |
|
|
|
Very poor |
5 (5.3%) |
|
|
|
Don't know/unsure |
8 (8.4%) |
|
Q42 |
Are you a member of
Wiltshire Library |
||
|
|
|
yes |
44 (46.3%) |
|
|
|
no |
49 (51.6%) |
|
Q43 |
If you are a member, when
did you last visit the library? |
|
|
32
(33.7%) |
|
Q44 |
This question is for
households with a child under 5 years old. Have you received any of the
following Bookstart packs? |
||
|
|
|
Baby Pack (gifted to 8-10 month old babies) |
15 (15.8%) |
|
|
|
Bookstart Plus (gifted to 2 year olds) |
7 (7.4%) |
|
|
|
Treasure Chest (gifted to 4 year olds) |
4 (4.2%) |
|
Q45 |
Are you aware of the Home
Library Service which can deliver books to people in their homes if they are
unable to visit the library? |
||
|
|
|
yes |
28 (29.5%) |
|
|
|
no |
37 (38.9%) |
|
|
|
no, but I would like more information (please tick the box at the end
of this survey) |
7 (7.4%) |
|
|
Section 7:Health and well
being |
|
Q46 |
This list shows some of
the major sources of stress in a personÕs life. In the past 12 months has any
member of the household experienced any of the following? |
||||
|
|
|
Yes |
No |
||
|
|
Moving house |
14
(14.7%) |
60
(63.2%) |
||
|
|
Serious illness (yourself,
family or friend) |
27
(28.4%) |
49
(51.6%) |
||
|
|
Relationship problems |
16
(16.8%) |
57
(60.0%) |
||
|
|
Divorce or separation |
9
(9.5%) |
64
(67.4%) |
||
|
|
A child leaving home or
returning home |
3
(3.2%) |
67
(70.5%) |
||
|
|
Difficulty at school or on
a training programme |
3
(3.2%) |
67
(70.5%) |
||
|
|
General family problems |
26
(27.4%) |
48
(50.5%) |
||
|
|
Drug or alcohol problems |
2
(2.1%) |
67
(70.5%) |
||
|
|
Death of a family member
or friend |
23
(24.2%) |
49
(51.6%) |
||
|
|
Losing a job |
14
(14.7%) |
58
(61.1%) |
||
|
|
Making a Social Security
claim/Housing benefit claim |
19
(20.0%) |
55
(57.9%) |
||
|
|
Financial problems |
30
(31.6%) |
46
(48.4%) |
||
|
|
Retirement |
3
(3.2%) |
64
(67.4%) |
||
|
|
Problems with neighbours |
31
(32.6%) |
48
(50.5%) |
||
|
|
If other, please state |
3
(3.2%) |
|||
|
Q47 |
Would you say that you or
any other member of your household is experiencing stress now? |
||
|
|
|
Me |
Other person in household |
|
|
Yes |
33
(34.7%) |
16
(16.8%) |
|
|
No |
47
(49.5%) |
27
(28.4%) |
|
Q48 |
How would you rate your
overall health and well-being? |
||
|
|
|
Excellent |
12 (12.6%) |
|
|
|
Good |
40 (42.1%) |
|
|
|||