Potley and Pockeridge

Community Development Survey 2009

Westlea Housing Association is once again asking residents in Potley and Pockeridge about their neighbourhoods. The information we collect will be used to help decide where we should focus our resources and Community Development work in the future. We will also compare the results with surveys carried out in previous years.

The survey should take you only 10/15 minutes to complete; we can go through it with you now. If you prefer you can complete it at your leisure and return it to in the post. You do not need a stamp. If you wish to complete it over the telephone, please let the surveyor know and phone 01249 466163 to arrange a time for us to call you back. You may also complete the form over the Internet by going to www.westlea.co.uk.

Don't forget every completed form is entered into our prize draw - the lucky winner will receive £25 of High Street vouchers. Replies are confidential and your details will not be given to anyone else.

Section 1: Information about your household

Q1	Are you (tick one box only)
		Westlea Tenant	30 (58.8%)
		Owner/occupier	11 (21.6%)
		Other Housing Association Tenant	9 (17.6%)
		Private Tenant	1 (2.0%)

Q2	How long have you lived in your property? (please tick one)
		Less than one year	4 (7.8%)
		1-2 years	7 (13.7%)
		3-4 years	4 (7.8%)
		5-9 years	11 (21.6%)
		10 years or more	24 (47.1%)

Q3	Are you aware of who your Neighbourhood Worker is
		yes	8 (15.7%)
		no	43 (84.3%)

Q4	Are you aware of who your Housing Officer is
		yes	21 (41.2%)
		no	29 (56.9%)

Section2: Your home and your neighbourhood

Q5	Overall, how satisfied are you with your neighbourhood? (please tick one box)
		Very satisfied	6 (11.8%)
		Fairly satisfied	20 (39.2%)
		Neither satisfied or dissatisfied	10 (19.6%)
		Fairly dissatisfied	11 (21.6%)
		Very dissatisfied	4 (7.8%)

Q6	Do you think people from different backgrounds and cultures can live here happily together?
		Yes	28 (54.9%)
		No	7 (13.7%)
		Unsure/no opinion	15 (29.4%)

Q7	How satisfied are you with the following features of your neighbourhood? (tick each feature) Box 1 for Very Satisfied to Box 5 for Very Dissatisfied
		Very satisfied	Fairly satisfied	Neither satisfied or dissatisfied	Fairly dissatisfied	Very dissatisfied
	Appearance of neighbourhood	5 (9.8%)	24 (47.1%)	8 (15.7%)	10 (19.6%)	4 (7.8%)
	Accessibility to local shops	9 (17.6%)	20 (39.2%)	6 (11.8%)	6 (11.8%)	9 (17.6%)
	Parks/recreation facilities	4 (7.8%)	12 (23.5%)	15 (29.4%)	8 (15.7%)	8 (15.7%)
	Schools	11 (21.6%)	16 (31.4%)	13 (25.5%)	4 (7.8%)	4 (7.8%)
	Volume of traffic	7 (13.7%)	18 (35.3%)	12 (23.5%)	5 (9.8%)	9 (17.6%)
	Communal areas/gardens	5 (9.8%)	10 (19.6%)	15 (29.4%)	11 (21.6%)	10 (19.6%)

Q8	Have you noticed any improvement in any of the above over the last 12 months?
		yes	9 (17.6%)
		no	41 (80.4%)

Q9	If you have a vehicle, where do you park (please indicate where you park each vehicle)
		Vehicle 1	Vehicle 2	Vehicle 2
	Garage	4 (7.8%)	1 (2.0%)	0 (0.0%)
	Off Street in marked parking space	11 (21.6%)	1 (2.0%)	0 (0.0%)
	On street in marked parking space	9 (17.6%)	1 (2.0%)	1 (2.0%)
	On street not on parking space	8 (15.7%)	1 (2.0%)	0 (0.0%)
	In designated disabled space	0 (0.0%)	0 (0.0%)	0 (0.0%)

Q10	How much of a problem is parking in your area?
		A big problem	3 (5.9%)
		Some problem	16 (31.4%)
		Not much of a problem	16 (31.4%)
		No problem	11 (21.6%)
		Unsure/don't drive	2 (3.9%)

Q11	Do you believe there is a need for a community Recycling facility?
		yes	38 (74.5%)
		no	4 (7.8%)
		unsure	8 (15.7%)

Q12	Have you used or attended any events at the local community centre?
		yes	17 (33.3%)
		no	32 (62.7%)

Q13	Are you aware of the Community Allotment?
		yes	9 (17.6%)
		no	34 (66.7%)
		no, but I am interested in finding out about them, (tick box at end of form)	7 (13.7%)

Section 3: Children & Young People

Q14	How satisfied are you with the facilities for children and young people in your area?
		Very satisfied	4 (7.8%)
		Fairly satisfied	9 (17.6%)
		Neither satisfied or dissatisfied	13 (25.5%)
		Fairly dissatisfied	12 (23.5%)
		Very dissatisfied	9 (17.6%)

Q15	How satisfied are you with the areas available for children to play in?
		Very satisfied	7 (13.7%)
		Fairly satisfied	6 (11.8%)
		Neither satisfied or dissatisfied	12 (23.5%)
		Fairly dissatisfied	5 (9.8%)
		Very dissatisfied	13 (25.5%)
		Don't know/ not applicable	7 (13.7%)

Q16	How safe do you think children are when playing outside in your area?
		Very satisfied	7 (13.7%)
		Fairly satisfied	10 (19.6%)
		Neither satisfied or dissatisfied	9 (17.6%)
		Fairly dissatisfied	6 (11.8%)
		Very dissatisfied	14 (27.5%)
		Don’t know/ not applicable	5 (9.8%)

Q17	Have you noticed an improvement in activities/facilities for children and young people over the last 12 months
		yes	15 (29.4%)
		no	21 (41.2%)
		unsure	12 (23.5%)

Q18	Are you aware of the Barnado’s Jigsaw Project and 1 to 1 Family Support Workers
		yes	10 (19.6%)
		no	37 (72.5%)
		no, but I am interested in finding out about them, (tick box at end of form)	3 (5.9%)

Q19	Do you think this Project has improved in the last 12 months?`
		yes	4 (7.8%)
		no	8 (15.7%)
		unsure	26 (51.0%)

Section 5 : Crime and Community Safety

Q20	How much of a problem do you think that crime and anti social behaviour is in your area?
		A big problem	10 (19.6%)
		Some problem	31 (60.8%)
		Not much of a problem	5 (9.8%)
		No problem	3 (5.9%)
		Unsure	1 (2.0%)

Q21	Do you have a problem with any of the following locally?
				yes	no
	Graffiti			6 (11.8%)	33 (64.7%)
	Animal or bird nuisance			13 (25.5%)	27 (52.9%)
	Noise			28 (54.9%)	18 (35.3%)
	Large groups of youths or children			24 (47.1%)	19 (37.3%)
	Drug dealing			18 (35.3%)	25 (49.0%)
	Vandalism			15 (29.4%)	25 (49.0%)
	Litter/rubbish			33 (64.7%)	11 (21.6%)
	Alcohol use by others			28 (54.9%)	16 (31.4%)
		other please state	8 (15.7%)

Q22	Do you feel safe in:
		YES	NO
	Your home during the daytime	46 (90.2%)	2 (3.9%)
	Your home during the night	41 (80.4%)	6 (11.8%)
	In the neighbourhood during the day (up to 1 mile)	38 (74.5%)	5 (9.8%)
	In the neighbourhood during the night (up to 1 mile)	30 (58.8%)	12 (23.5%)

Q23	Have you been a victim of crime in the past 12 months (either reported or unreported)?
		Yes			9 (17.6%)
		No			42 (82.4%)
			If yes, please give brief details. e.g. burglary, vandalism etc.	8 (15.7%)

Q24	Do you have a smoke alarm?
		yes	49 (96.1%)
		no	2 (3.9%)

Q25	Would you be interested in having a free home safety check carried out by Wiltshire Fire and Rescue Service?
		yes ( tick box at end of survey)	24 (47.1%)
		no	22 (43.1%)

Section 6: Training, involvement and community groups

Q26	How satisfied are you with opportunities for training and getting involved in Community Projects?
		Very satisfied	4 (7.8%)
		Fairly satisfied	10 (19.6%)
		Neither satisfied or dissatisfied	19 (37.3%)
		Fairly dissatisfied	1 (2.0%)
		Very dissatisfied	3 (5.9%)
		Don't know/unsure	11 (21.6%)

Q27	Have you ever attended a training course run by Westlea Housing
		Yes	4 (7.8%)
		No	42 (82.4%)
		No, but I may be interested in attending in the future (please tick the box at the end of this survey)	5 (9.8%)

Q28	In your household are there any: (please tick all that are relevant)
		Yes	NO
	16-17 year olds in work or education	9 (17.6%)	34 (66.7%)
	16-17 year olds unemployed and not in training	1 (2.0%)	35 (68.6%)
	18-24 year olds in future education or employment	6 (11.8%)	36 (70.6%)
	Any 25's or over undertaking any form of education or training outside of the workplace	1 (2.0%)	38 (74.5%)

Q29	Have you heard of the 'Whatever' project run by Westlea Housing which provides work experience for young people not in employment, education or training?
		Yes	7 (13.7%)
		No, this is not something I am interested in	31 (60.8%)
		No, but please send me some future information (please tick the box at the end of this survey)	9 (17.6%)

Q30	Would you be interested in joining a residents group
		Yes ( please tick the box at the end of this survey)	4 (7.8%)
		No	43 (84.3%)
		I am already a member of one	1 (2.0%)

Q31	We are reviewing the areas that we concentrate our Community Development resources on. Which of the following categories do you think should be priorities? (Choose 3 only)
		Children and young people	34 (66.7%)
		Money Matters	6 (11.8%)
		Employment and training	20 (39.2%)
		Community Safety	20 (39.2%)
		Health and Support for people	12 (23.5%)
		Community and environment	28 (54.9%)

Q32	How satisfied or dissatisfied are you that your views are taken into account by Westlea?
		Very satisfied	8 (15.7%)
		Fairly satisfied	12 (23.5%)
		Neither satisfied or dissatisfied	3 (5.9%)
		Fairly dissatisfied	4 (7.8%)
		Very dissatisfied	2 (3.9%)
		Don't know/ unsure	5 (9.8%)

Q33	If you are dissatisfied with the way we take your views into account, how do you think we can improve(please tick any that apply)
		Have more meetings to discuss important issues			5 (9.8%)
		Consult with you more			2 (3.9%)
		Have more surveys and questionnaires on our services			5 (9.8%)
		Listen to what you say when we phone or talk to you			9 (17.6%)
			other please state	1 (2.0%)

Q34	When you last gave feedback to Westlea was it:
		To your Housing Office	3 (5.9%)
		At a Residents event	2 (3.9%)
		When I called Westlea	3 (5.9%)
		Via a telephone survey	1 (2.0%)
		An estate walkabout	2 (3.9%)
		A postal survey	13 (25.5%)
		A feedback card	2 (3.9%)

Q35	Did you think it had any influence?
		Yes	7 (13.7%)
		No	17 (33.3%)

Q36	What does influencing your landlord mean to you?
		yes	no
	Being able to give feedback in how well services are run such as repairs?	21 (41.2%)	1 (2.0%)
	Being able to ask for changes to services?	11 (21.6%)	1 (2.0%)
	Being able to ask the landlord to have different priorities	8 (15.7%)	3 (5.9%)
	Being able to give feedback on your home	15 (29.4%)	0 (0.0%)
	Being able to give feedback on your neighbourhood	15 (29.4%)	0 (0.0%)
	Being able to be involved in planning improvements to your neighbourhood	11 (21.6%)	2 (3.9%)
	Being involved in decisions that affect your home and your neighbourhood	13 (25.5%)	2 (3.9%)
	Being involved in decisions that affect how Westlea is run	8 (15.7%)	4 (7.8%)
	Knowing how your feedback has influenced Westlea	12 (23.5%)	2 (3.9%)

Q37	When you gave us feedback did we tell you what we did with the information via;
		A letter	6 (11.8%)
		Newsletter	8 (15.7%)
		During a meeting	1 (2.0%)
		An Officer	0 (0.0%)
		Other	5 (9.8%)

Q38	Did you know that you can influence your landlord through any of the following
		yes	no
	Meetings	8 (15.7%)	9 (17.6%)
	Community groups	9 (17.6%)	7 (13.7%)
	Community activities	6 (11.8%)	8 (15.7%)
	Formal Residents meetings	7 (13.7%)	7 (13.7%)
	Older Persons Forum	4 (7.8%)	8 (15.7%)
	Disability forum	5 (9.8%)	8 (15.7%)
	Residents Business Plan meeting	6 (11.8%)	5 (9.8%)
	Feedback by emailing	5 (9.8%)	7 (13.7%)
	Feedback by telephone	7 (13.7%)	7 (13.7%)
	Feedback through the website	7 (13.7%)	7 (13.7%)
	Feedback through surveys	17 (33.3%)	3 (5.9%)

Q39	What do you see as a benefit of influencing your landlord?(Please tick any that apply)
		Improved services	11 (21.6%)
		Improved value for money	7 (13.7%)
		Better local priorities	8 (15.7%)
		Improved homes	13 (25.5%)
		Improved neighbourhoods	15 (29.4%)
		Feeling listened to	11 (21.6%)
		I don't believe it makes any difference	5 (9.8%)

Q40	How would you like to influence your landlord(please tick any that apply)
		Have a say in the running of your neighbourhood	11 (21.6%)
		Have a local budget and decide how its spent in your area	10 (19.6%)
		Have a say in how services are run	11 (21.6%)

Q41	How good or poor do you feel that Westlea is at keeping you informed about things that might affect you as a tenant?
		Very good	7 (13.7%)
		Fairly good	11 (21.6%)
		Neither good nor poor	2 (3.9%)
		Fairly poor	3 (5.9%)
		Very poor	2 (3.9%)
		Don't know/unsure	2 (3.9%)

Q42	Are you a member of Wiltshire Library
		yes	26 (51.0%)
		no	24 (47.1%)

Q43	This question is for households with a child under 5 years old. Have you received any of the following Book start packs?
		Baby Pack (gifted to 8-10 month old babies)	7 (13.7%)
		Book start Plus (gifted to 2 year olds)	5 (9.8%)
		Treasure Chest (gifted to 4 year olds)	6 (11.8%)

Q44	Are you aware of the Home Library Service, which can deliver books to people in their homes if they are unable to visit the library?
		Yes,	14 (27.5%)
		No,	29 (56.9%)
		No, but I would like some information (tick the box at the end of the survey)	2 (3.9%)

Section 7:Health and well being

Q45	This list shows some of the major sources of stress in a person’s life. In the past 12 months has any member of the household experienced any of the following?
			Yes		No
	Moving house		5 (9.8%)		31 (60.8%)
	Serious illness (yourself, family or friend)		18 (35.3%)		24 (47.1%)
	Relationship problems		8 (15.7%)		30 (58.8%)
	Divorce or separation		4 (7.8%)		32 (62.7%)
	A child leaving home or returning home		4 (7.8%)		32 (62.7%)
	Difficulty at school or on a training programme		3 (5.9%)		33 (64.7%)
	General family problems		10 (19.6%)		28 (54.9%)
	Drug or alcohol problems		2 (3.9%)		34 (66.7%)
	Death of a family member or friend		13 (25.5%)		25 (49.0%)
	Losing a job		5 (9.8%)		32 (62.7%)
	Making a Social Security claim/Housing benefit claim		8 (15.7%)		30 (58.8%)
	Financial problems		15 (29.4%)		26 (51.0%)
	Retirement		3 (5.9%)		33 (64.7%)
	Problems with neighbours		14 (27.5%)		25 (49.0%)
		If other, please state		2 (3.9%)

Q46	Would you say that you or any other member of your household is experiencing stress now?
		Me	Other person in household
	Yes	17 (33.3%)	9 (17.6%)
	No	29 (56.9%)	22 (43.1%)

Q47	How would you rate your overall health and well-being?
		Excellent	4 (7.8%)
		Good	24 (47.1%)
		Average	13 (25.5%)
		Poor	9 (17.6%)

Q48	Are you a carer?(A carer is someone who without payment, provides regular help and support to a relative, friend or neighbour who cannot manage otherwise because of frailty, ill health or disability)
		yes	6 (11.8%)
		no	42 (82.4%)

Q49	Is there someone who cares for you on a regular basis?
		no	36 (70.6%)
		Yes, a family member or friend who lives with me	5 (9.8%)
		Yes, a family member or friend who lives elsewhere	2 (3.9%)
		Yes, someone who is employed to care for me	1 (2.0%)
		yes, other	1 (2.0%)

Q50	If you are a Westlea resident would you like to be sent information about their partnership with Carers Support or about the Young Carers group
		yes (tick the box at end of survey)	4 (7.8%)
		no	36 (70.6%)

Q51	Would you like to be sent information about Carers Support (for on Westlea Residents)
		Yes (tick box at end of survey)	4 (7.8%)
		no	35 (68.6%)

Q52	If you are a Westlea resident would you like to be sent information about their partnership with Link Good Neighbours?
		yes (tick the box at the end of the survey)	5 (9.8%)
		no	32 (62.7%)

Q53	Would you like to be sent information about Link Good Neighbours? ( for on Westlea residents)
		yes (tick the box at the end of the survey)	6 (11.8%)
		no	30 (58.8%)

Section 8: Information Technology

Q54	Do you own a computer?
		Yes	35 (68.6%)
		No	15 (29.4%)

Q55	If you said yes, do you use the internet?
		Yes	32 (62.7%)
		No	4 (7.8%)

Q56	If you answered no to the above questions, what is your reason for not using a computer?
		Costs too much money	8 (15.7%)
		I don't know enough about computers	5 (9.8%)
		I'm not interested	7 (13.7%)
		I use a friends, family members or public access	3 (5.9%)

Q57	Do you ever use a public access computer to go on the internet at any of the following places?
		at a library	6 (11.8%)
		at a sheltered scheme	0 (0.0%)
		at Waste Not Want Not Chippenham	0 (0.0%)
		at Chippenham Town Hall	0 (0.0%)

About you

Equality and Diversity Monitoring

The information that you provide on this section of the form is classed as 'sensitive' under the Data Protection Act 1998. By filling in this part of the form and returning it to us, you are giving us your permission to keep this information on a database. Westlea is committed to equal and open access to all of our services for all of our residents. This information will be kept confidentially and only used to make sure that we are keeping this promise.

Q58	Gender
		Male	14 (27.5%)
		Female	37 (72.5%)

Q59	How do you define your sexuality?
		I would rather not answer this question	1 (2.0%)
		Heterosexual	1 (2.0%)
		Lesbian, gay woman, gay man	0 (0.0%)
		Bisexual	0 (0.0%)
		Not sure	0 (0.0%)

Q60	Age Group
		16-19	1 (2.0%)
		20-44	22 (43.1%)
		45-64	19 (37.3%)
		65-74	2 (3.9%)
		75+	7 (13.7%)