Community Development Survey 2009

Westlea Housing Association is once again asking residents in Hill Rise about their neighbourhoods. The information we collect will be used to help decide where we should focus our resources and Community Development work in the future. We will also compare the results with surveys carried out in previous years.

The survey should only take you 20/30 minutes to complete, we can go through it with you now. If you prefer you can complete it at your leisure and return it to us in the post. You do not need a stamp. If you wish to complete it over the telephone, please let the surveyor know and phone 01249 466163 to arrange a time for us to call you back. You may also complete the form over the Internet by going to www.westlea.co.uk.

Don't forget every completed form is entered into our prize draw - the lucky winner will receive £25 of High Street vouchers. Replies are confidential and your details will not be given to anyone else.

Section 1: Information about your household

Q1	Are you (tick one box only)
		Westlea Tenant	78 (75.7%)
		Owner/occupier	17 (16.5%)
		Other Housing Association Tenant	4 (3.9%)
		Private Tenant	3 (2.9%)

Q2	How long have you lived in youry propert? (please tick one)
		Less than one year	9 (8.7%)
		1-2 years	12 (11.7%)
		3-4 years	9 (8.7%)
		5-9 years	19 (18.4%)
		10 years or more	53 (51.5%)

Q3	How many people live permanently in your household?
		Adults	97 (94.2%)
		children 5-18 years of age	20 (19.4%)
		Children under 5 years of age	14 (13.6%)
		Is there anyone in this household who is a lone parent or a teenage parent?	3 (2.9%)

Q4	Are you aware of who your Neighbourhood Worker is
		yes	24 (23.3%)
		no	74 (71.8%)

Q5	Are you aware of who your Housing Officer is
		yes	34 (33.0%)
		no	61 (59.2%)

Section2: Your home and your neighbourhood

Q6	Overall, how satisfied are you with your neighbourhood? (please tick one box)
		Very satisfied	9 (8.7%)
		Fairly satisfied	40 (38.8%)
		Neither satisfied or dissatisfied	31 (30.1%)
		Fairly dissatisfied	16 (15.5%)
		Very dissatisfied	4 (3.9%)

Q7	Thinking of your neighbourhood over the last year, would you say you are now
		More satisfied	13 (12.6%)
		Less satisfied	20 (19.4%)
		Same	61 (59.2%)
		Don't know/not applicable	6 (5.8%)

Q8	Do you think people from different backgrounds and cultures can live here happily together?
		Yes	57 (55.3%)
		No	11 (10.7%)
		Unsure/no opinion	30 (29.1%)

Q9	How satisfied are you with the following features of your neighbourhood? (tick each feature) Box 1 for Very Satisfied to Box 5 for Very Dissatisfied
		Very satisfied	Fairly satisfied	Neither satisfied or dissatisfied	Fairly dissatisfied	Very dissatisfied
	Appearance of neighbourhood	4 (3.9%)	45 (43.7%)	23 (22.3%)	18 (17.5%)	8 (7.8%)
	Accessibility to local shops	37 (35.9%)	50 (48.5%)	8 (7.8%)	5 (4.9%)	0 (0.0%)
	Parks/recreation facilities	14 (13.6%)	34 (33.0%)	28 (27.2%)	11 (10.7%)	6 (5.8%)
	Schools	25 (24.3%)	39 (37.9%)	25 (24.3%)	0 (0.0%)	1 (1.0%)
	Volume of traffic	5 (4.9%)	28 (27.2%)	31 (30.1%)	16 (15.5%)	8 (7.8%)
	Communal areas/gardens	6 (5.8%)	24 (23.3%)	41 (39.8%)	11 (10.7%)	6 (5.8%)

Q10	If you have a vehicle, where do you park (please indicate where you park each vehicle)
			Vehicle 1		Vehicle 2	Vehicle 2
	Garage		6 (5.8%)		0 (0.0%)	0 (0.0%)
	Off Street in marked parking space		16 (15.5%)		2 (1.9%)	0 (0.0%)
	On street in marked parking space		3 (2.9%)		1 (1.0%)	0 (0.0%)
	On street not on parking space		19 (18.4%)		5 (4.9%)	3 (2.9%)
	In designated disabled space		2 (1.9%)		0 (0.0%)	0 (0.0%)
		If other, please state where you park your vehicle		21 (20.4%)

Q11	How much of a problem is parking in your area?
		A big problem	31 (30.1%)
		Some problem	28 (27.2%)
		Not much of a problem	18 (17.5%)
		No problem	12 (11.7%)
		Unsure/don't drive	5 (4.9%)

Q12	Do you believe there is a need for a community Recycling facility?
		yes	72 (69.9%)
		no	9 (8.7%)
		unsure	17 (16.5%)

Section 3: Children & Young People

Q13	How satisfied are you with the facilities for children and young people in your area?
		Very satisfied	8 (7.8%)
		Fairly satisfied	21 (20.4%)
		Neither satisfied or dissatisfied	39 (37.9%)
		Fairly dissatisfied	10 (9.7%)
		Very dissatisfied	7 (6.8%)

Q14	How satisfied are you with the areas available for children to play in?
		Very satisfied	7 (6.8%)
		Fairly satisfied	24 (23.3%)
		Neither satisfied or dissatisfied	24 (23.3%)
		Fairly dissatisfied	11 (10.7%)
		Very dissatisfied	14 (13.6%)
		Don't know/ not applicable	7 (6.8%)

Q15	How safe do you think children are when playing outside in your area?
		Very safe	2 (1.9%)
		Fairly safe	26 (25.2%)
		Neither safe or unsafe	12 (11.7%)
		Fairly unsafe	25 (24.3%)
		Very unsafe	23 (22.3%)
		Dolt know/ not applicable	2 (1.9%)

Q16	Thinking about the safety of children and young people playing outside, from last year to now, are you
		More satisfied	6 (5.8%)
		Less satisfied	20 (19.4%)
		Same	58 (56.3%)
		Don't know/not applicable	7 (6.8%)

Q17	Have you noticed an improvement in activities/facilities for children and young people over the last 12 months
		Yes	33 (32.0%)
		No	35 (34.0%)
		Unsure	23 (22.3%)

Q18	Have you heard of the Rise Children's Centre
		Yes	64 (62.1%)
		No	31 (30.1%)

Q19	If you have children less than 5 years of age, have you registered with the Rise Children's Centre?
		Yes	14 (13.6%)
		No	20 (19.4%)
		No, but I would like to (tick the box at the end of this survey)	2 (1.9%)

Q20	What do you think are the main concerns for families with children under 5 in this area?
		Isolation	4 (3.9%)
		Financial concerns	32 (31.1%)
		Play space	21 (20.4%)
		Things to do/places to go	10 (9.7%)
		Affordable childcare	8 (7.8%)
		Access to health advice	2 (1.9%)
		Safety	19 (18.4%)
		Housing	6 (5.8%)
		There are no children under 5 in the household	32 (31.1%)

Q21	Are you aware of the Barnados Jigsaw Project and 1 to 1 Family Support Workers
		yes	10 (9.7%)
		no	66 (64.1%)
		no, but I am interested in finding out about them, (tick box at end of form)	7 (6.8%)

Q22	Do you think this Project has improved in the last 12 months?`
		yes	1 (1.0%)
		no	9 (8.7%)
		unsure	43 (41.7%)

Q23	Are you aware of the Dreamscheme project and the Street based Youth Work
		Yes	19 (18.4%)
		no	30 (29.1%)
		No, but I am interested in finding out about them( tick box at end of survey)	1 (1.0%)

Q24	Do you think this project has improved in the last 12 months?
		Yes	6 (5.8%)
		No	10 (9.7%)
		Unsure	22 (21.4%)

Q25	Is there anything else you would like to tell us about your children and young people?
	5 (4.9%)

Section 5 : Crime and Community Safety

Q26	How much of a problem do you think that crime and anti social behaviour is in your area?
		A big problem	17 (16.5%)
		Some problem	52 (50.5%)
		Not much of a problem	21 (20.4%)
		No problem	7 (6.8%)
		Unsure	4 (3.9%)

Q27	Thinking about the level of crime and anti-social behaviour in your area, form last year to this are you
		More satisfied	9 (8.7%)
		Less satisfied	24 (23.3%)
		Same	56 (54.4%)
		Don't know/not applicable	11 (10.7%)

Q28	Do you have a problem with any of the following locally?
				yes	no
	Graffiti			4 (3.9%)	63 (61.2%)
	Animal or bird nuisance			32 (31.1%)	41 (39.8%)
	Noise			50 (48.5%)	31 (30.1%)
	Large groups of youths or children			44 (42.7%)	35 (34.0%)
	Drug dealing			21 (20.4%)	47 (45.6%)
	Vandalism			31 (30.1%)	45 (43.7%)
	Litter/rubbish			65 (63.1%)	20 (19.4%)
	Alcohol use by others			22 (21.4%)	44 (42.7%)
		other please state	7 (6.8%)

Q29	Over the last year do you think that large groups of young people are
		More of a problem	21 (20.4%)
		Less of a problem	11 (10.7%)
		The same	48 (46.6%)
		Don't know/not applicable	19 (18.4%)

Q30

Over the last year do you think that litter and rubbish is

More of a problem

29 (28.2%)

Less of a problem

18 (17.5%)

The same

49 (47.6%)

Don't know/not applicable

6 (5.8%)

Q31	Do you feel safe in:
		YES	NO
	Your home during the daytime	91 (88.3%)	6 (5.8%)
	Your home during the night	77 (74.8%)	16 (15.5%)
	In the neighbourhood during the day (up to 1 mile)	78 (75.7%)	6 (5.8%)
	In the neighbourhood during the night (up to 1 mile)	46 (44.7%)	39 (37.9%)

Q32	Have you been a victim of crime in the past 12 months (either reported or unreported)?
		Yes			22 (21.4%)
		No			79 (76.7%)
			If yes, please give brief details. e.g. burglary, vandalism etc.	13 (12.6%)

Q33	Do you have a smoke alarm?
		yes	91 (88.3%)
		no	8 (7.8%)

Q34	Would you be interested in having a free home safety check carried out by Wiltshire Fire and Rescue Service?
		yes ( tick box at end of survey)	38 (36.9%)
		no	45 (43.7%)

Section 6: Training, involvement and community groups

Q35	How satisfied are you with opportunities for training and getting involved in Community Projects?
		Very satisfied	9 (8.7%)
		Fairly satisfied	14 (13.6%)
		Neither satisfied or dissatisfied	28 (27.2%)
		Fairly dissatisfied	0 (0.0%)
		Very dissatisfied	3 (2.9%)
		Don't know/unsure	38 (36.9%)

Q36	Have you ever attended a training course run by Westlea Housing
		Yes	4 (3.9%)
		No	83 (80.6%)
		No, but I may be interested in attending in the future (please tick the box at the end of this survey)	9 (8.7%)

Q37	In your household are there any: (please tick all that are relevant)
		Yes	NO
	16-17 year olds in work or education	11 (10.7%)	70 (68.0%)
	16-17 year olds unemployed and not in training	1 (1.0%)	73 (70.9%)
	18-24 year olds in future education or employment	10 (9.7%)	71 (68.9%)
	Any 25's or over undertaking any form of education or training outside of the workplace	4 (3.9%)	73 (70.9%)

Q38	Have you heard of the 'Whatever' project run by Westlea Housing which provides work experience for young people not in employment, education or training?
		Yes	17 (16.5%)
		No, this is not something I am interested in	66 (64.1%)
		No,but please send me some future information (please tick the box at the end of this survey)	9 (8.7%)

Q39	Would you be interested in joining a residents group
		Yes ( please tick the box at the end of this survey)	7 (6.8%)
		No	84 (81.6%)
		I am already a member of one	2 (1.9%)

Q40	We are reviewing the areas that we concentrate our Community Development resources on. Which of the following categories do you think should be priorities? (Choose 3 only)
		Children and young people	56 (54.4%)
		Money Matters	18 (17.5%)
		Employment and training	26 (25.2%)
		Community Safety	47 (45.6%)
		Health and Support for people	37 (35.9%)
		Community and environment	38 (36.9%)

Q41	How satisfied or dissatisfied are you that your views are taken into account by Westlea?
		Very satisfied	17 (16.5%)
		Fairly satisfied	23 (22.3%)
		Neither satisfied or dissatisfied	28 (27.2%)
		Fairly dissatisfied	8 (7.8%)
		Very dissatisfied	8 (7.8%)
		Don't know/ unsure	14 (13.6%)

Q42	If you are dissatisfied with the way we take your views into account, how do you think we can improve(please tick any that apply)
		Have more meetings to discuss important issues			10 (9.7%)
		Consult with you more			12 (11.7%)
		Have more surveys and questionnaires on our services			14 (13.6%)
		Listen to what you say when we phone or talk to you			26 (25.2%)
			other please state	1 (1.0%)

Q43	When you last gave feedback to Westlea was it:
		To your Housing Office	2 (1.9%)
		At a Residents event	3 (2.9%)
		When I called Westlea	5 (4.9%)
		Via a telephone survey	10 (9.7%)
		An estate walkabout	7 (6.8%)
		A postal survey	34 (33.0%)
		A feedback card	13 (12.6%)

Q44	Did you think it had any influence?
		Yes			22 (21.4%)
		No			38 (36.9%)
			Other comments.	7 (6.8%)

Q45	What does influencing your landlord mean to you?
			yes		no
	Being able to give feedback in how well services are run such as repairs?		49 (47.6%)		7 (6.8%)
	Being able to ask for changes to services?		37 (35.9%)		13 (12.6%)
	Being able to ask the landlord to have different priorities		31 (30.1%)		17 (16.5%)
	Being able to give feedback on your home		48 (46.6%)		6 (5.8%)
	Being able to give feedback on your neighbourhood		49 (47.6%)		5 (4.9%)
	Being able to be involved in planning improvements to your neighbourhood		34 (33.0%)		15 (14.6%)
	Being involved in decisions that affect your home and your neighbourhood		50 (48.5%)		8 (7.8%)
	Being involved in decisions that affect how Westlea is run		25 (24.3%)		22 (21.4%)
	Knowing how your feedback has influenced Westlea		41 (39.8%)		9 (8.7%)
		other comments		1 (1.0%)

Q46	When you gave us feedback did we tell you what we did with the information via;
		A letter	12 (11.7%)
		Newsletter	36 (35.0%)
		During a meeting	1 (1.0%)
		An Officer	2 (1.9%)
		Other	5 (4.9%)

Q47	Did you know that you can influence your landlord through any of the following
			yes		no
	Meetings		34 (33.0%)		17 (16.5%)
	Community groups		33 (32.0%)		18 (17.5%)
	Community activities		24 (23.3%)		24 (23.3%)
	Formal Residents meetings		30 (29.1%)		21 (20.4%)
	Older Persons Forum		24 (23.3%)		29 (28.2%)
	Disability forum		21 (20.4%)		28 (27.2%)
	Residents Business Plan meeting		18 (17.5%)		30 (29.1%)
	Feedback by emailing		20 (19.4%)		27 (26.2%)
	Feedback by telephone		27 (26.2%)		23 (22.3%)
	Feedback through the website		21 (20.4%)		26 (25.2%)
	Feedback through surveys		37 (35.9%)		14 (13.6%)
		Would you like to know more about any of the above (if yes please state)		4 (3.9%)

Q48	What do you see as a benefit of influencing your landlord?(Please tick any that apply)
		Improved services	36 (35.0%)
		Improved value for money	19 (18.4%)
		Better local priorities	26 (25.2%)
		Improved homes	37 (35.9%)
		Improved neighbourhoods	32 (31.1%)
		Feeling listened to	24 (23.3%)
		I don't believe it makes any difference	18 (17.5%)

Q49	How would you like to influence your landlord(please tick any that apply)
		Have a say in the running of your neighbourhood	17 (16.5%)
		Have a local budget and decide how its spent in your area	19 (18.4%)
		Have a say in how services are run	18 (17.5%)

Q50	How good or poor do you feel that Westlea is at keeping you informed about things that might affect you as a tenant?
		Very good	16 (15.5%)
		Fairly good	37 (35.9%)
		Neither good nor poor	14 (13.6%)
		Fairly poor	2 (1.9%)
		Very poor	3 (2.9%)
		Don't know/unsure	8 (7.8%)

Q51	Are you a member of Wiltshire Library
		yes	40 (38.8%)
		no	58 (56.3%)

Q52	If you are a member, when did you last visit the library?
	33 (32.0%)

Q53	This question is for households with a child under 5 years old. Have you received any of the following Bookstart packs?
		Baby Pack (gifted to 8-10 month old babies)	15 (14.6%)
		Bookstart Plus (gifted to 2 year olds)	10 (9.7%)
		Treasure Chest (gifted to 4 year olds)	10 (9.7%)

Q54	Are you aware of the Home Library Service, which can deliver books to people in their homes if they are unable to visit the library?
		Yes,	32 (31.1%)
		No,	35 (34.0%)
		No, but I would like some information (tick the box at the end of the survey)	10 (9.7%)

Q55	Are you aware of the pilot community centre known as the Pod on Barrow Green?
		Yes	86 (83.5%)
		No	9 (8.7%)

Q56	Have you or anyone in your family used the services known as the Pod?
		Yes	23 (22.3%)
		No	72 (69.9%)

Q57	If yes, who?
		Your self	8 (7.8%)
		Partner	3 (2.9%)
		Children	16 (15.5%)

Q58	Did you know that the following services are available at the Pod?
		Yes	No
	Debt advice	63 (61.2%)	12 (11.7%)
	Energy/money saving advice	53 (51.5%)	18 (17.5%)
	Employment and education advice	60 (58.3%)	13 (12.6%)
	Police drop ins	70 (68.0%)	7 (6.8%)
	Westlea and Knightstone staff surgery hours	60 (58.3%)	12 (11.7%)
	Youth groups	58 (56.3%)	11 (10.7%)
	Half teem Children's activities	46 (44.7%)	11 (10.7%)
	Do you think that these are useful services to offer?	66 (64.1%)	6 (5.8%)

Q59	Have you ever looked at the community notice board on the side of the Pod?
		Yes	16 (15.5%)
		No	75 (72.8%)

Q60	Do you feel that the Pod is useful?
		Yes	64 (62.1%)
		No	13 (12.6%)
		If no, why hot?	3 (2.9%)

Q61	Is there anything that would make it hard for you to use the services at the Pod?(For example, the times that the services were available?)
	19 (18.4%)

Q62	Do you think that having the Pod has made the neighbourhood?
		A lot better	9 (8.7%)
		A little better                                                                &nbs